Returns

No refunds, no exceptions! Once you submit your order, it cannot be refunded or changed.
Only under exceptional circumstances, usually due to us determining your order has a high potential for fraud, we may issue you a refund. 


**Please do not send your purchase back to the manufacturer**
 


Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


Late or missing refunds (if applicable)


If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us at customersupport@jfrancois.info


Sale items (if applicable)


Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactus@jfrancois.co.

Shipping


To return your product, you should email customer support and we will provide a return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thank You!

-Jfrancois Team